RETURNS

 

At ENRAGE, we strive to provide our customers with the highest quality products. However, we understand that sometimes a return may be necessary. This informational guide will walk you through the process of returning a product to us.

Step 1: Our Return Policy

You may return your product within 14 days of receiving your package, provided that the product is unused, free from defects, and includes the original packaging and tags. To initiate a return, please ensure that the item is in the same condition as when received and in its original packaging with all tags attached. Returns that do not meet these criteria may not be eligible for a refund.

Step 2: Prepare Your Return

Once you have determined that your item is eligible for return, it's time to prepare your return package. Here's what you need to do:

• Print and fill out the [PL] return form [ENG] return form, which must be included in your return package. This form helps us process your return more efficiently and ensures that you receive your refund or exchange as quickly as possible. Returns that do not meet these criteria or are without the completed return form may not be eligible for a refund.
• Securely package the item to prevent any damage during transit.

Step 3: Ship Your Return

Ship your return package back to us. We recommend using a reliable shipping service that provides tracking information. This will allow you to monitor the progress of your return and ensure its safe arrival. InPost or DHL are more then welcome.

Our adress:
ENRAGE
Czestochowska 38/52/212
93-121 Lodz
zwroty@enragecustoms.pl

lf the courier service requires our phone number, please provide your own.
The cost of the return is the responsibility of the customer.

Step 5: Processing and Refund

Once we receive your return package, our team will carefully inspect the item to ensure it meets our return policy requirements. If everything checks out, we will process your refund within 14 days.

Step 6: Contact Us

If you have any questions or need further assistance regarding your return, please don't hesitate to contact our customer support team. They will be more than happy to assist you and provide any additional information you may need.

Thank you for choosing ENRAGE. We appreciate your business and strive to make your shopping experience as seamless as possible.